Who do I call if I have issues or want to check on the status of my ride?

• For complaints or concerns, contact Pace Customer Relations at (847) 364-7223.
• To check on the status of a ride, call (800) 244-4410 and select the propt to check on the status of your ride.

What information should I be ready to provide when calling to schedule a ride?

Please have the following information ready at the time you'd like to schedule a ride:

• Address of destination.
• The time of your appointment.
• Approximate time for return pickup.
• Alert the Call Center to any special mobility needs you may have, i.e. wheelchair assistance, help from your front door, etc.
• Let the Call Center know if you will have a caretaker with you (caretakers ride at no charge).

How should I prepare for my ride?

• Pack an adequate supply of medicine, oxygen, insulin, inhalers, etc. just in case an unexpected occurrence arises.
• Be ready a few minutes early to allow time for assistance to the bus.
• Plan ahead! Limit your packages.

Are vehicles accessible?

• All vehicles are equipped with lifts and are wheelchair accessible.
• If you have special mobility needs, drivers may assist you from your door onto the bus.
• Always wait for the bus to come to a complete stop before approaching.

What are the bus rules?

• Buckle up, it's the law!
• Stay seated while the bus is in motion.
• No eating, drinking or smoking is allowed on the bus.
• NOTE: Bus drivers are happy to serve you. However, they are not allowed to enter your home or accept tips.

What if I don't live in one of the participating townships?

Will County currently has multiple dial-a-ride services. Eligibility requirements may vary, but they are often based on a resident's township. For additional information about the service you may qualify for, please check the links below or contact the Will County Mobility Manager at (815) 774-6346 or email colinphillips@willcounty.gov.